|Countries||Shipping Fee||Free Shipping|
|East & West Malaysia||Free||Any purchased amount|
|Singapore||RM 40 for orders < RM300||Free for orders >RM300|
|Brunei, Thailand, Indonesia||RM80 for orders < RM500||Free for orders >RM500|
|Rest of The World||RM100 for orders < RM600||Free for orders >RM600|
- Deliveries within West Malaysia will arrive within 3-5 working days after receiving your dispatch confirmation email.
- For orders out of West Malaysia, kindly allow a delivery period of 5-7 working days.
- For international orders, kindly allow a delivery period of 5 to 15 working days.
For more answers, kindly refer to our FAQ section.
RETURNS & EXCHANGE:
- Email us at [email protected] within 7 days from recipient of goods to notify us of the exchange.
- Please state the items you have received and the reason of exchange, and include your customer order number.
- Do ensure that the product has the original tags and is unworn and unwashed.
- Only upon receiving a reply from us with an Exchange Authorization Number (E.A.#) and further instructions, do you send your item(s) back to us.
For all returns, registered mail is highly recommended. We shall not be responsible for loss of mail if the return parcel is unregistered.
All postal fees and custom charges are borne by the customer. Unless items you received are faulty or wrongly packed by us.
Please take care to secure your return parcel as well as possible and send it back with a courier service you trust. KOZO is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches us.
Unfortunately, SALE and discounted items cannot be exchanged or refunded.