We ship worldwide. Free shipping for all Malaysian orders (no minimum spend).
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SHIPPING FEES

CountriesShipping FeeFree Shipping



East & West MalaysiaFreeAny purchased amount
SingaporeRM 40 for orders < RM300Free for orders >RM300
Brunei, Thailand, IndonesiaRM80 for orders < RM500
Free for orders >RM500
Rest of The WorldRM100 for orders < RM600Free for orders >RM600
  • Deliveries within West Malaysia will arrive within 3-5 working days after receiving your dispatch confirmation email.
  • For orders out of West Malaysia, kindly allow a delivery period of 5-7 working days.
  • For international orders, kindly allow a delivery period of 5 to 15 working days.

For more answers, kindly refer to our FAQ section. 

RETURNS & EXCHANGE:

  1. Email us at store.kozo@gmail.com within 7 days from recipient of goods to notify us of the exchange.
  2. Please state the items you have received and the reason of exchange, and include your customer order number.
  3. Do ensure that the product has the original tags and is unworn and unwashed.
  4. Only upon receiving a reply from us with an Exchange Authorization Number (E.A.#) and further instructions, do you send your item(s) back to us.

For all returns, registered mail is highly recommended. We shall not be responsible for loss of mail if the return parcel is unregistered.

All postal fees and custom charges are borne by the customer. Unless items you received are faulty or wrongly packed by us.

Please take care to secure your return parcel as well as possible and send it back with a courier service you trust. KOZO is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches us.

Unfortunately, SALE and discounted items cannot be exchanged or refunded.

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