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Terms of Services

1. In General

The terms, conditions and notices (hereinafter known as “Terms of Services”) stated on this page and other related documents apply on any product and/or services (collectively known as “Services”) listed and/or rendered to you while accessing and using our website www.kozo.online (hereinafter referred to as the “Site”).

By using the Services, you are agreeing to all the terms and conditions related to the usage and access of the Site, as may be updated by KOZO from time to time, with or without notice. You should understand that by ordering any of our products, or partaking in any promotions, or using the Site for any purpose, you are bound by these Terms of Services. Please check this page regularly to note any changes which may have been made to the Terms of Services.
KOZO reserves the right to withdraw and/or amend any information regarding the use of Services without notice.

This Site may also contain links (the “Linked Sites”) to external websites, which are not operated, governed or monitored by KOZO. KOZO has no control over these Linked Sites and accepts no responsibility for them, the content and services offered, or for any loss or damage that may arise from your use of them. Your use of these Linked Sites is subject to their respective terms of use contained within each site.

“Terms of Services” may be used interchangeably with “Terms and Conditions” in the site.

2. Privacy Policy

The use of this Site signifies that you agree to this Privacy Policy.
When you submit information to us, sign up as a customer on our Site, visit our Site or follow us on social media, you agree and consent to KOZO, including its related corporations, business units, parents and subsidiaries (collectively the “Group”) to use your personal information.

KOZO will not share or disclose your information to anyone except for approved third-party vendors (“Approved Third-Party Vendors”) who are hired for specific functions, including but not limited to order-fulfilling, delivery, postal mail, email, processing of payments and more. These vendors have access to your details, but may not use them for other purposes other than the function they have been hired to fulfil.

We may use your personal information to support and enhance your use of the Site, including without limitation: providing customer service; sending you marketing material through Electronic Direct Mailers and Direct Mailers; giving you gifts; fulfilling your order; and any other methods of supporting your use of our site.
When you sign up with us on our Site you will automatically be added to our electronic mailing list. You will receive marketing material, latest offerings, news and offers when you are on our electronic mailing list. If you do not wish to receive such offerings, you can unsubscribe by clicking “Unsubscribe”.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

We reserve the right to amend and update our Privacy Policy whenever we deem fit. All changes to our Privacy Policy will be made here, and your continued use of the Site indicates your consent and assent to the Privacy Policy as posted. This Privacy Policy does not apply to the web sites to which we link.

3. Rights To Vary Terms

KOZO retain the absolute right and discretion to amend, remove or vary the Terms of Services, any page of this Site or any Services provided at any time, without prior notice. Amendments to these Terms of Services will be posted on Site. However, use of the Site, including but not limiting to browsing of products and make a purchase, will be deemed to constitute acceptance of the current Terms of Services. The responsibility to review the latest Terms of Services is to be undertaken by you each time a new Order is made. Your continued use of the Site indicates your assent to the Terms of Services as posted.

4. Promotional Vouchers

The term “promotional voucher” may be used interchangeably with "coupon
" or “voucher” in this Site.
You may use promotional vouchers for making payment for products on the Site. 

We accept no liability for errors in the email address of the promotional voucher recipient. If you received a promotional voucher as a gift, that voucher cannot be used by someone other than you.

In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with redemption of that promotional voucher on the Site, we are entitled to close your account and/or require a different means of payment.

We assume no liability for the loss, theft or illegibility of promotional vouchers. In rare cases, we may at our sole discretion discontinue or cancel any promotional voucher previously issued and will not be responsible for any losses arising therefrom.

From time to time we may distribute promotional vouchers that may be used only on the Site, which we will send to you either by email or post:

  1. Promotional vouchers are valid for the specified period stated on the promotional voucher can only be redeemed once and may not be used in conjunction with other promotional vouchers and discounted products.
  2. The credit of a promotional voucher does not accrue interest no does it have a cash value.
  3. If you place an Order for a product less than the value of the voucher, no refund or residual credit will be returned to you.
  4. If the credit of a promotional voucher is insufficient for the order you wish to place, difference is made up using one of our accepted payment methods.
5. Exchange Policy

At KOZO, we accept exchanges within 7 calendar days from invoice date, taking note item(s) for exchange must be unworn and unwashed. In the original condition as received.

We try hard to accept your exchange as long as they reach us in good condition, in their original state. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Exchange is not permitted for items bought during sale period, unless deemed faulty upon recipient or wrong item delivered .

Exchange is not permitted for change of mind of product type and colour.

All postal fees and custom charges are borne by the customer. Unless items you received are faulty or we packed the wrong items for you.

For verification purposes, please always keep your postal service’s receipts and take note of all tracking numbers.

Registered mail is highly recommended. Please take care to secure your return parcel as well as possible and send it back with a courier service you trust.

KOZO is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches us.

To send a product back to us, refer to our FAQ section.

6. Product

Due to studio lightings and other variables, colour of clothing might not be 100% accurate.  For further clarifications, you can email us at info.kozo@gmail.com

There may be a 0.5-0.8 inches difference in the measurements provided by us.  Variances in measurements within this range will not be consider as a defect.

7. Refund Policy

Refunds will only be made if KOZO is unable to fulfill your exchange request. 

Refunds  will be made via bank transfers / PayPal  and may take up to 5 to 10 working days. 

8. Payments

Accepted modes of payments include ipay88 and Paypal.

9. Fulfillment of Order

Orders will only be fulfilled after payment is received. We reserve the right not to fulfill orders when we have not received payment.

Upon checking out, your payment status will change to “Awaiting Credit Card Payment” until payment is received.
If payment is not received within 12 hours from checking out, we reserve the right to cancel your order.

10. Severability

If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

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